It was recently found that 100 out of 6,200 Motorola Xoom Wi-Fi tablets that underwent the refurbishment process were not fully cleared of the data content that the original owners had stored. And with regards to this aspect, the mobile device manufacturing company has issued an apology statement.
Some customers who bought these Motorola devices through online retailer Woot.com between the time period ranging from October to December last year, complained that the slates still contained information that was stored by their previous users. The company stated that even though only a small number of these refurbished tablets were found to have such data, it valued customers and wished to make amends.
Besides offering its sincere apologies and other words along these lines, Motorola has decided to also extend a sort of compensation to affected buyers. Those who bought these refurbished slates and returned them would be entitled to a complimentary two-year membership of the Experian ProtectMyID Alert to eliminate any risks. The offer can be availed of by those who faced inconvenience with this particular issue and had purchased the Xoom Wi-Fi tablet from Best Buy, BJ’s Wholesale, eBay, Office Max, Amazon.com, Radio Shack, Staples or Sam’s Club, between March and October 2011.
The company also requested other customers who have not yet returned their Motorola Xoom Wi-Fi tablets to do so immediately, by visiting motorola.com/xoomreturn or calling the Motorola Mobility Customer Support number.