Zenprise MobileManager has recently launched the Zenprise Device Manager, a new module that permits organizations to remotely support BlackBerry smartphones.
Real-time information about BlackBerry smartphones can be accessed by help desk personnel and administrators of the BlackBerry Enterprise Solution through this solution. This provides them the ability to find lost or stolen handsets, proactively monitor and diagnose issues and audit devices for rogue third party applications. This in turn leads to reduced costs, improved end user service levels and corporate compliance.
Users do not need to physically bring their BlackBerry smartphone to the IT to enable functionality, as a micro agent over the air (OTA) is installed in the Zenprise Device Manager. Real-time information can be viewed by the help desk operator or BlackBerry Enterprise Solution administrator once the OTA is installed. A secure connection is made with the agent on the smartphone in order to view the information. The smartphone sends key information to the server which includes critical performance statistics, key service book information, and a complete list of applications installed and running. If ever the phone is lost, the agent can give details of the GPS coordinates from the smartphone. However, this feature is dependent on the organization’s privacy policies.
Laptops are being continuously replaced by BlackBerry smartphones as a medium for accessing business applications and confidential data. In order to be safe from network or enterprise-wide security threats, the ability to time stamp and audit use of third party applications, both corporate and consumer, is equally significant.
Here is a brief outline of the key features of the Zenprise Device Manager. The Device Locator feature is designed to find lost or stolen BlackBerry smartphones by pinpointing the exact location of the handset on a Google map via GPS. However, an organization’s security and privacy policies may act as a barrier to this capability. Millions can be saved by organizations in lost hardware and corporate data through this feature.
Real-time information on device and application performance can be provided by the next feature which is the Device Task Manager. This feature allows IT to dig deep and find potential problem areas such as signal strength, available and allocated memory, battery temperature and key service book configurations on a BlackBerry smartphone. The costs for enterprise IT is lowered considerably and service levels are improved by this ability of the device to find and fix problems from a distance.
The Device Auditor remotely identifies all third party applications installed on a BlackBerry smartphone. This feature also specifies which applications are currently running. Thus the IT department can figure out what is consuming too much memory and causing a problem. Potential security and compliance risks can be avoided as a result of this knowledge of which applications are installed and running.
Zenprise MobileManager offers the Zenprise Device Manager as an optional module. BlackBerry smartphones running OS version 4.2 or greater can support the Zenprise Device Manager. It attaches a price tag beginning at $20 per user. Visit the official Zenprise website to learn more about the Device Manager.