Zenprise recently added Windows Mobile support in its flagship MobileManager software. It will reduce the workload of IT departments by providing automated step by step troubleshooting instructions.
The Zenprise MobileManager is a comprehensive solution that automatically monitors and fixes user issues. The data center automation approach provides excellent efficiency in managing various servers. The implementation of automated mobile service management can help organizations to lower mean time of repair, minimize support calls as well as improve overall productivity.
The Zenprise Mobile Manager is based on Patented ZenPro automation technology. The software has the ability to run more than 5000 diagnostic tests as well as it is capable of monitoring all parts of the mobile infrastructure including the internal networks, devices, carrier networks and servers.
“Enterprise mobile environments are fast becoming inundated with multiple flavors of smartphones,” adds Jasmine Noel at Ptak, Noel & Associates. “With the addition of Windows Mobile, Zenprise leads the way in its ability to support the most widely used smartphone platforms. By putting the monitoring, management, and troubleshooting of user issues under one umbrella, administrators no longer need to worry about learning and paying for different products to support different smartphone platforms.”
The process is able to generate more than 6, 500 detailed step by step instructions to problems occurring across the mobile service. The software will allow administrators to determine complex issues that have a great impact on the productivity and service reliability.
Additionally, the software also supports BlackBerry phones and the iPhone. Pricing begins at $35 per user for 1, 000 users.