People tend to lose or damage their phones quite often. About one out of three users misplace or impair their device during the first year of purchase only. Owing to this reason, several consumers shield their investment by acquiring equipment protection.
Users generally ought to register within the first 30 days of a new activation or upgrade. But Sprint users may be quite lucky in this department as the company is declaring that between March 1 and March 31, its Total Equipment Protection (TEP) may be accessible to all users who did not first enlist in the program during purchase. This may provide present users with a chance to sign up for TEP and gain a little peace of mind that their mobile phones are insured.
During this open enrollment duration, Sprint users can enroll in TEP to ensure that their handset is covered, if it breaks down, or is misplaced, stolen or impaired, regardless of when the phone is bought or upgraded. Users, who register for TEP, can swiftly and effortlessly have their wireless phones, smart devices, or connection cards substituted or mended by visiting one of Sprint’s 1,400 service and repair places or by filing a claim with Sprint’s insurance administrator, Asurion.
John Carney, Sprint senior vice president of consumer marketing, commented, “Replacing a device can be inconvenient for customers, as well as costly, especially in today’s economy. Sprint is offering a month-long open enrollment period to help give customers who did not enroll in the program within the first 30 days of purchasing or upgrading a device another chance to enroll and ensure they will be able to continue to use their devices without the worry of paying repair or full-replacement costs should the device ever become lost, stolen or damaged.”
Moreover, Sprint has made supplementary customer-friendly alterations to the TEP program in the past one year. Users can receive Free Express delivery on substitute devices. The program has increased their customer hours. The program enables consumers to open or follow their claims on phoneclaim.com/sprint. Users can receive e-mail notification regarding claim shipment status.
Customers will have to shell out $7 per month for TEP, per line of service. To be entitled for the TEP open enrollment, the user’s device must be functioning and in the customer’s possession.