BPL is up with the launch of an exciting new mobile phone for all those who are bored off calling a help centre or service queries.
Together with Unstructured Supplementary Service Data (USSD), a customer-care centre, BPL now offers the facility to press a few buttons of the mobile and you can avail all customer services. All that the postpaid subscribers need to do is press *800# wherein prepaid subscribers need to type *555#. This service perfectly seems to solve all service queries related to account- MIN, service activation, NDNC, or billing- airtime usage, outstanding amount, or VAS- activation of GPRS, MMS, Caller Ring Back Tone, etc., or services like, itemized bill, International roaming and much more.
“In our constant endeavour to enhance the subscriber experience, we have harnessed the power of technology to provide a suite of services on the mobile phone itself. For the busy & time-challenged Mumbaikar, a simple, easy to use, self help menu residing on the handset is going to be a boon. As an alternate channel to access our services other than our mutli-lingual call centre, we are confident that soon *800# as well as *555# will get embedded into the memory of our esteemed subscribers,” commented Mr. Sumeet Badlaney, Customer Services Head at BPL Mobile.
The BPL mobile phone with customer services facilities will provide ultimate user satisfaction shortly. So now forget waiting on the call centre queue and get relief by pressing a few buttons on your BPL mobile phone.