With each day passing by, users are increasingly turning to mobile devices in order to manage their lives from wherever they are. Now, Mercedes – Benz has put forth an upgraded version of its mbrace telematics platform that links the in-car navigation system in its vehicle with owners’ iPhone. The app enables owners to use their handsets to unlock their vehicles, locate their vehicles conveniently in crowded parking lots and find nearby or favored dealers among other services.
Users can effortlessly access Mercedes – Benz Concierge services while on the go, while the Concierge can access the owners’ location data efficiently to offer precise entertainment recommendations, restaurant locations, directions and traffic updates. What’s more, users can send desired location information immediately from the concierge to an in-vehicle navigation system.
“Version 2.0 of the mbrace Mobile Application takes the convenience and connectivity of mbrace further than ever before, allowing customers to access connected services anywhere, anytime,” remarked Simon, who heads up advanced product planning for MBUSA. “Imagine you’re away from your car talking on your iPhone to Mercedes – Benz Concierge. The agent can provide you with a great restaurant suggestion and simultaneously send the destination both to your iPhone and into your car. That’s what makes the system so great: the flexible architecture allows us to continually add new features as mobile technology evolves, keeping us on the cutting edge of innovation and connected services for our customers. This latest mobile application is a perfect example of that, and we will continue to add more features and connectivity on an ongoing basis.”
The latest app enables users to store several accounts in the log-in screen and allot nicknames, thereby making it simple for them to access multiple mbrace accounts from one device. The Roadside Assistance has been advanced with the mbrace Mobile Application version 2.0, when a call is initiated the customer’s location data is transferred to the Roadside Assistance Centre.
“Mercedes – Benz mbrace was designed as a platform for continuous innovation,” quoted Erik Goldman, president, HTI. “The release of mbrace Mobile Application version 2.0 extends new services beyond the vehicle, giving Mercedes – Benz customers the freedom to seamlessly enjoy personalized service even when they’re not in the driver’s seat. We look forward to working with Mercedes to continue expansion of the mbrace Mobile Application service and feature set, enabling enhanced connectivity and interaction between the mobile device and vehicle.”
Roadside Assistance Centre delivers quick and precise service whenever required. The convenience levels are further augmented as in situations when the vehicle may not be accessible, may not have power, or is in an unknown location, the app alerts users where exactly to send assistance.
The mbrace Mobile Application promises to deliver easy and flawless connectivity to the ever-expanding set of Mercedes – Benz mbrace services.