Users who want to bring their support solution along with them when they are on the run can now do so with the new iPhone app called h2desk help desk software. This works only for small businesses that already depend on h2desk’s solution. Intomobile reports that this application is a pre-packaged helpdesk solution for companies through which users can easily view and manage support tickets, reply with pre-defined replies and knowledge based entries, flag tickets, change statuses and more. It can be hosted by h2desk or installed on an internal server.
A majority of the support systems nowadays possess good web interfaces. However, an iPhone application with this solution has its own benefits. This solution definitely provides many advantages as far as increasing productivity on the go and enabling users to provide customers with timely responses is concerned.
This application is available in the App Store and is priced at $0.99.