InstantService has made public a chat and email management solution called the InstantMobile application. Ideal for corporate customers, this application is apt for today’s jet speed lifestyle.
It will act as a medium for multi-channel communication between companies and customers. Users will be provided with a platform to interact with service agents via their handsets along with reducing the standard telephone support costs. The application will offer customers a complete experience as it is absolutely customizable.
Mike Lande, president and CEO of InstantService mentioned, “The number of people using the Internet on their phones to research and complete transactions is skyrocketing due to the rapid adoption of high-end mobile phones. Adding our chat function to mobile devices is a natural and convenient way for our customers to offer real-time support. We’re very pleased to extend their customer communications strategies with this innovation.”
Companies will be presented an opportunity to suit the ideal interface as well. The application includes all usability features such as pre-chat forms, automated customer and device information transmission, exit surveys, queuing, knowledge base libraries, etc. Additionally, both custom-developed chat clients for specific devices and smart phone will be offered along with it.
Apart from creating device native chat clients for the T-Mobile G1 and Apple iPhone, InstantService continues developing the solution for other devices as requested.