Mobile Messenger raises bar of customer service in mobile industry
Posted on March 4th, 2010 | Filed under: General
Several industrialists and advertisers may find this news relevant. Well, Mobile Messenger has strengthened its continuing dedication to customer care by providing a new 30-day money back guarantee for all users utilizing one of their client’s mobile campaigns.
Premium cell phone services are said to be exceedingly regulated in the U.S., and Mobile Messenger seems to implement all rules and regulations set by U.S. carriers and the Mobile Marketing Association (MMA), thereby surpassing existing industry standards. The company’s A- rating from the Better Business Bureau (BBB) could be a vital corroboration for users and businesses in the quickly developing mobile transaction space.
Michael Iaccarino, president and CEO of Mobile Messenger, commented, “As a leading billing transaction provider, it’s important that we build a deep level of trust with everyone from partners, content providers and carriers to the individuals who ultimately consume mobile content through our clients. This policy highlights our level of commitment to offer value added solutions and services to our clients while also protecting consumers. Our focus on customer care — and our 30-day refund policy in particular — instill consumer confidence and place us among the most trusted brands in mobile.”
Michael Pajaczkowski, vice president, compliance and customer care at Mobile Messenger, stated, “Mobile is becoming an increasingly popular platform for a variety of initiatives, from traditional B2C marketing to emergency notifications to donation and fundraising campaigns. As more companies enter into this space, they’ll be searching for a reliable and trusted aggregator and billing provider to successfully manage this aspect of their campaigns. Our commitment to exceptional customer service and longevity in the mobile industry make us the logical choice. We believe our 30-day charge reversal policy will be met with enthusiasm from our clients, our wireless partners and consumers alike.”
As per BBB, the grade stands for BBB’s amount of confidence that the business is functioning in a reliable manner and may make a good faith attempt to settle any customer apprehensions filed with BBB. Mobile Messenger runs 24/7 live in-house customer support call centers apparently devoted to offer swift, competent and premium service to solve consumer queries. The high Better Business Bureau grade of A- may prove to be extremely beneficial to Mobile Messenger from now on, thanks to the elevated reputation built by BBB.
